Roo Casino Terms & Conditions

These Terms & Conditions form an agreement between you and Roo Casino in relation to your use of the website, associated services and available gambling products. If you do not agree with any part of these terms, you must not use the website or open an account. Additional terms may apply to particular games, payment methods, promotions or other services. Where additional terms apply, they should be read together with these Terms & Conditions.

You must be legally permitted to use online gambling services in the place where you are located. You must also satisfy the applicable minimum age requirement before opening an account or participating in gambling. Roo Casino may ask for evidence of age, identity, location or other information before allowing access to some or all services. If the required information is not provided, access may be delayed, restricted or refused.

You are responsible for checking whether online gambling is lawful for you. Laws and regulatory requirements can vary between Australian states and territories and may change over time. You must not access or use the website from a location where doing so is prohibited. The website is intended for individuals who are acting for themselves and not on behalf of another person.

Account information

You must provide information that is accurate, complete and current when registering and whenever requested. You must update your details if they change. Each person may generally maintain only one account unless Roo Casino has expressly approved otherwise. An account must be registered in your own name, and you must not allow another person to use it.

• Keep your username, password and other security details confidential.
• Notify Roo Casino promptly if you suspect that your account has been accessed or used without permission.
• Do not sell, transfer, assign or otherwise make your account available to another person.
• Do not use the website for unlawful activity, fraud, money laundering or any purpose unrelated to the permitted services.
• Accept responsibility for activity carried out through your account unless you have reported unauthorised use without unreasonable delay.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payments may be subject to verification, processing checks and the rules of the relevant payment provider. Roo Casino may decline, reverse or hold a transaction where it reasonably considers that the transaction is unauthorised, irregular, unlawful or inconsistent with these terms.

You must not deposit funds with the intention of using the account for purposes other than permitted gambling activity. You must not attempt to withdraw funds through a payment method that is not available to you or that does not match the required account information. Before processing a withdrawal, Roo Casino may complete identity, age, payment or security checks. Any applicable charges or restrictions will be displayed or communicated where relevant.

You are responsible for ensuring that deposits are affordable and made from legitimate sources. Roo Casino may request information about the source of funds where required for risk management, fraud prevention or legal compliance. A transaction may be delayed or declined until the requested information has been supplied and reviewed.

All wagers must be placed using the website's available functions and before the relevant game or event closes for betting. A wager is normally considered accepted only when it has been recorded by the system. If a technical error, communication failure, pricing issue or other obvious mistake affects a wager, Roo Casino may review the transaction and take action permitted by applicable law and the relevant product rules.

Game and service availability

Games, markets, payment options and other features may be added, changed, suspended or withdrawn. Availability can depend on your location, account status, verification checks, technical conditions and applicable requirements. Roo Casino does not guarantee that the website or every feature will always be available, uninterrupted or error-free.

You must not interfere with the website, introduce malicious code, use automated tools without permission, exploit a software fault or attempt to bypass security controls. If a technical or administrative error results in a balance or transaction being recorded incorrectly, Roo Casino may correct the error and may void affected activity where permitted.

Promotions and offers

Promotions, bonuses, rewards and other offers are subject to their own eligibility rules and conditions. Those conditions may specify qualifying activities, time limits, contribution requirements, playthrough requirements, maximum values or other restrictions. You should read the full promotional terms before opting in or using an offer.

Unless stated otherwise, a promotion is personal to the eligible account holder and may not be transferred, sold or combined with another offer. Roo Casino may withhold, amend or withdraw an offer where required by law or where it reasonably believes that an offer has been misused, obtained unfairly or claimed in breach of its conditions. Promotional terms do not replace these Terms & Conditions.

Privacy and communications

Personal information is collected, used, stored and disclosed in accordance with the applicable Privacy Policy and relevant privacy obligations. Information may be used to provide services, verify identity and age, process payments, prevent fraud, manage risk, meet legal requirements and communicate with you about your account. You should review the Privacy Policy to understand how personal information is handled.

By opening an account, you agree to receive service-related communications needed to operate and administer the account. Marketing communications will be managed in accordance with applicable requirements and any available preferences or opt-out options. Important notices about security, account activity, legal changes or responsible gambling may still be sent where necessary.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you play and take regular breaks. Do not gamble when upset, under the influence of alcohol or other substances, or when gambling is affecting your finances, relationships, work or wellbeing.

• Use any available deposit, loss, wagering, session or time controls that suit your circumstances.
• Consider taking a break or requesting account restrictions if gambling no longer feels enjoyable or manageable.
• Never chase losses, borrow money to gamble or use funds intended for essential expenses.
• Seek independent support if you are concerned about your gambling or someone else's gambling.
• Contact Roo Casino through the available support channels to ask about account closure, self-exclusion or other safer gambling options.

Roo Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, fraud prevention, legal compliance, protection of the website or enforcement of these terms. This may include situations involving false information, multiple accounts, suspicious transactions, prohibited conduct, misuse of a promotion or a breach of applicable requirements.

If an account is suspended or closed, access to services may be removed while relevant checks are completed. Any treatment of remaining funds will be handled in accordance with applicable law, these terms, transaction records and the circumstances of the account. Roo Casino may retain information and records for the period required for legal, regulatory, security and dispute-management purposes.

You are responsible for your equipment, internet connection, software, account credentials and any costs associated with accessing the website. To the extent permitted by law, Roo Casino is not responsible for losses caused by events outside its reasonable control, interruptions to communications or payment systems, misuse of an account, inaccurate information supplied by you, or your failure to follow these terms.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. Where a limitation is allowed, it will apply only to the extent permitted by law.

Updates and governing requirements

These terms may be updated from time to time to reflect changes to the website, services, legal requirements, security processes or business practices. The current version will be made available on the website, together with its effective date where appropriate. Your continued use of the website after an update means that you accept the revised terms. If you do not agree with an update, you must stop using the services.

These terms are intended to operate with the laws and mandatory requirements that apply to the services and to your location. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. Questions, concerns or complaints should be raised through the support options made available on the website so they can be reviewed in an appropriate manner.