Contact Roo Casino

Need help with Roo Casino? Email support@roocasinos-aud.com and provide a clear description of your question or issue. Our support team can help with account access, verification, payments, bonus information, technical problems and responsible gambling requests. Messages are usually answered within 24 hours, although response times may vary depending on the nature of the enquiry.

Roo Casino operates under a licence issued by the Tobique Gaming Commission, reference number 0000024, and uses encryption to protect player information during account and payment activity.

How to get in touch

For assistance, send your enquiry to support@roocasinos-aud.com. Please use the email address connected to your account where possible, as this can help the team review your request more efficiently. Do not include your password, full payment card number or other sensitive security information in your message.

To help us respond faster, include your account email or username, a short description of the issue and any relevant screenshots if they help explain the problem. If your request concerns a transaction, include the relevant date and general details, but do not send complete card or banking information.

  • Account access, profile details and verification questions
  • Deposit, withdrawal and payment enquiries
  • Questions about bonus terms and eligibility
  • Technical problems, errors or website access issues
  • Responsible gambling support or account-related requests

Before contacting support

Please check that your message contains the information needed to understand your request. One clear enquiry per message can make it easier to investigate and provide a useful reply. If you are following up, reply to your original message where possible so the conversation can be reviewed together.

Support replies are generally provided by email, usually within 24 hours. Some enquiries may take longer when additional checks or information are required. If your request relates to responsible gambling, please say so clearly in the subject line or message so it can be directed appropriately.