Betting Rules

You must be legally permitted to use online betting services in the location where you are present. You must also meet any applicable minimum age requirement and provide accurate, current information when opening or using an account. Roo Casino may request information or documents to verify your identity, age, location, payment method or source of funds. An account may be restricted while a verification review is being completed.

You are responsible for keeping your account details, password and devices secure. Bets placed through your account are normally treated as having been placed by you, unless Roo Casino is notified of suspected unauthorised access as soon as reasonably possible. You should check your account activity regularly and report any transaction or betting activity that you do not recognise.

A bet is accepted only when it has been successfully submitted through the website or approved service and recorded in Roo Casino’s systems. Entering selections in a bet slip does not, by itself, mean that a bet has been accepted. You should confirm the bet details and retain the confirmation shown after submission. If a bet cannot be accepted, it may be rejected, cancelled or returned in accordance with the applicable rules.

• You must review the event, market, selection, stake and potential return before confirming a bet.
• You must not place bets on behalf of another person or allow another person to use your account.
• You must not use the service for unlawful activity, fraud, money laundering, collusion or any other form of misuse.
• You must not attempt to interfere with the website, betting platform, payment systems, results feeds or security controls.
• You must not use automated software, bots or other tools to gain an unfair advantage unless expressly permitted.
• You must comply with any product conditions, event restrictions and account requirements shown at the time of betting.

Roo Casino may refuse, limit, suspend or cancel a bet or account where this is permitted by applicable law or the relevant terms. This may include circumstances involving suspected fraud, technical errors, incorrect information, prohibited conduct, responsible gambling concerns or a failure to complete required verification.

Odds and market information are provided for information and betting purposes and may change before a bet is accepted. The odds applicable to a bet are the odds displayed and confirmed when the bet is accepted, subject to any clearly stated product rule. A displayed price, line, handicap, total or other market detail may be corrected where there is an obvious error or a technical problem.

You are responsible for checking that your intended selection has been entered correctly. Where a bet slip contains more than one selection, the selections may be treated as a single combined bet if the product allows it. Some combinations may not be available because the selections are related, incompatible or subject to separate product restrictions.

Roo Casino may suspend a market at any time. A market can be suspended before an event starts or while an event is in progress. During suspension, bets may be unavailable or may not be accepted until the market is reopened. Information displayed on the website may be delayed, incomplete or affected by a technical issue, so live information should not be treated as guaranteed to be real-time.

Errors and irregular betting activity

If an obvious pricing, settlement, event or market error occurs, Roo Casino may correct the error and settle the affected bet using the accurate information that should reasonably have applied. If a bet is accepted because of a system or processing error, the bet may be reviewed and voided or adjusted where permitted. Where an error affects a number of bets, the same correction approach may be applied consistently.

Bets may also be reviewed where there is evidence of collusion, unusual betting patterns, manipulation, misuse of confidential information or another activity that may affect the integrity of an event or service. Reviews may be carried out with relevant parties where appropriate and may result in delayed settlement, account restrictions or other action allowed under the applicable terms.

Bets are settled using the official result or source specified in the applicable market rules. Results may be updated if an official body corrects or changes the result. Roo Casino may delay settlement while waiting for reliable official information, investigating an irregularity or resolving a technical issue. A result shown on a website, broadcast or third-party service may differ from the result used for settlement.

Each market may have its own rules for postponements, abandonments, cancellations, venue changes, participant changes and changes to the format of an event. If the relevant market rule does not provide another outcome, a bet may be voided or settled according to the official result available under the applicable rules. Bets that have already been determined may be treated differently from bets that remain undecided when an event is interrupted.

Where a selection or participant is withdrawn, disqualified, replaced or otherwise removed from an event, the outcome may depend on the product and the market rule. For this reason, you should review the specific rules displayed for the bet rather than relying on a general expectation about how a particular event will be handled.

• A winning bet is credited after the relevant market has been settled.
• A losing bet does not produce a return unless the applicable rules provide an alternative settlement.
• A voided bet is treated in accordance with the relevant rule and may have the stake returned or removed from a combined bet.
• Where a bet contains multiple selections, the treatment of one void selection may affect the remaining combination.
• A settlement may be corrected if new official information, a clear error or a technical issue is identified.

Any return shown on a bet slip or account statement should be checked against the applicable market rules. If you believe a bet has been settled incorrectly, you should raise the matter promptly and provide the bet reference, event details and a clear explanation of the issue.

Payments, withdrawals and account balances are subject to the applicable account, payment and verification requirements. Roo Casino may use checks designed to protect customers, prevent fraud and meet legal or regulatory obligations. A payment may be delayed, rejected or returned where information is incomplete, the payment method is not accepted, the account is restricted or additional verification is required.

You should not deposit funds that you cannot afford to lose and should not use borrowed money for gambling. You are responsible for monitoring your balance and betting activity. Account balances, transaction records and bet confirmations should be reviewed regularly, and any suspected error should be reported without unreasonable delay.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play, decide how much time you are comfortable spending and stop when you reach your limit. Never chase losses, gamble to deal with stress or conceal gambling activity from people close to you.

If gambling is becoming difficult to control, use the responsible gambling tools and support options made available through the service. These may include account breaks, deposit or spending controls, activity monitoring and self-exclusion options, depending on the product and your location. You can also seek independent help from an appropriately qualified support service in Australia. Roo Casino may apply restrictions where there are concerns about account safety or responsible gambling.

Questions and complaints

If you have a question about a market, bet, result or settlement, first review the product-specific rules and your bet confirmation. If the issue remains unresolved, contact Roo Casino through the support channel made available on the website. Include enough information to identify the matter, such as your account details, bet reference, event, market, date and the outcome you believe should apply. Do not include unnecessary sensitive information.

Complaints are reviewed according to the applicable complaints process. Roo Casino may request further information before reaching a decision. You should allow reasonable time for a review, particularly where the matter involves official results, payment checks, technical records or integrity concerns. Nothing in these Betting Rules removes any rights or protections you may have under applicable Australian law.