Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games and betting outcomes are determined by chance or by the rules of the particular activity. Previous results do not predict future results, and a losing run does not make a win more likely. Treat every amount you spend as entertainment money that may be lost.

Before opening a game or placing a bet, decide how much time and money you can afford to spend. Make your decisions in advance rather than changing them while you are playing. Do not gamble with money needed for rent, bills, food, education, medical costs or other important commitments. Never borrow money, use credit intended for essential expenses or sell possessions to continue gambling.

• Only gamble when you are legally old enough to do so and are using your own account.
• Set a spending limit and a time limit before you begin.
• Keep gambling separate from household budgets and essential expenses.
• Take regular breaks and avoid long, uninterrupted sessions.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Accept losses as part of gambling and do not chase them.
• Do not treat gambling as a source of income or a way to resolve financial difficulties.
• Keep your account details secure and never allow another person to use your account.

You should be aged 18 or over to gamble in Australia. Roo Casino does not support underage gambling. Parents and guardians should take care with devices, passwords and payment methods that may be accessible to children. If you believe a minor has accessed an account or gambling service, stop the activity and seek assistance promptly.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. Harm does not always appear immediately, and a person may minimise or hide the issue. Paying attention to changes in your behaviour can help you act early.

• Spending more time or money gambling than you intended.
• Increasing the amount staked to feel the same excitement.
• Trying to win back money that has been lost.
• Feeling restless, irritable or anxious when you cannot gamble.
• Gambling with money set aside for bills or daily needs.
• Borrowing money, missing payments or hiding transactions.
• Arguing with family or friends about gambling.
• Neglecting work, study, health, sleep or other responsibilities.
• Feeling guilty, ashamed or unable to control your gambling.
• Gambling to escape sadness, stress, loneliness or other problems.
• Thinking about gambling for much of the day or planning your next session while doing other activities.

Having one or more of these experiences does not mean you need to manage the problem alone. The safest next step is to stop or reduce gambling, speak openly with someone you trust and seek professional support. Early assistance can make it easier to regain control.

If you are worried about someone else

Choose a calm time to raise your concerns without blame. Explain what you have noticed, listen to their response and encourage them to speak with a qualified gambling support service. Avoid lending money to cover gambling losses or helping to hide the problem. You can seek advice for yourself even if the other person is not ready to ask for help.

Responsible gaming tools are designed to help you make decisions before gambling becomes difficult to manage. Available options may include deposit, spending or loss limits; session reminders; time-outs; temporary breaks; and account closure or self-exclusion. The options and conditions may vary depending on the service and your account.

1. Review your gambling budget and choose an amount you can afford to lose.
2. Apply a limit before playing, rather than waiting until after you have spent money.
3. Use a time reminder or schedule a clear end to your session.
4. Take a temporary break if you feel frustrated, distracted or tempted to chase losses.
5. Consider longer-term self-exclusion if you want to prevent access to gambling for a defined period or until further notice.
6. Remove saved payment methods where possible and avoid keeping extra funds available for gambling.
7. Check your account activity and transaction history regularly.
8. Tell a trusted person about the limits or breaks you have chosen so they can support you.

Limits are most effective when they are realistic and set before gambling begins. A limit is not a strategy for recovering losses, and increasing a limit during a difficult session can make harm worse. If you are unable to keep within your chosen limit, stop gambling and consider a longer break or self-exclusion.

If you request an account restriction, break or self-exclusion, follow the instructions provided by the service. Do not create another account, use another person's account or ask someone else to place bets for you. Where available, ask your bank or payment provider about gambling transaction controls and use device or website tools that can block access.

Money and account safety

Keep a record of deposits, withdrawals and gambling activity so you have a clear view of your spending. Review bank statements and account notifications rather than relying on memory. Protect your password, use secure devices and contact the relevant support team if you see activity you do not recognise. Never share passwords or verification codes, even with a person who says they can improve your results.

If gambling is affecting you, confidential help is available in Australia. You can speak with a qualified gambling counsellor, financial counsellor, mental health professional or trusted healthcare provider. Support services can help with gambling behaviour, financial pressure, relationships, stress and planning practical steps to reduce harm.

Look for a recognised gambling support service in your state or territory, or use an Australian gambling help service that offers information, counselling and referral options. Many services support both people who gamble and family members or friends affected by gambling. You do not need to wait until the situation becomes serious, and you do not need to have all the answers before asking for help.

If gambling has left you feeling overwhelmed, unsafe or at risk of harming yourself or another person, stop gambling and seek urgent assistance through local emergency services or a crisis support service. If you are facing immediate financial danger, contact a qualified financial counsellor and speak with your bank or relevant creditors about available assistance.

Our approach

Roo Casino aims to provide clear responsible gaming information and encourage customers to make informed choices. We may ask for information or take steps where activity suggests a need to check account safety, age, identity or gambling behaviour. Any account review, restriction, suspension or closure is handled in accordance with applicable requirements and the relevant account terms.

If you have questions about responsible gaming tools or would like to discuss a break from gambling, use the available account support options. Please do not continue playing while waiting for help with a concern about control. Choosing to pause is a responsible decision, whether the break lasts for a short period or becomes a longer-term change.