Privacy Policy

When you use Roo Casino, we may handle information that identifies you, relates to your account, or helps us operate and secure the website. The information collected depends on how you use the services, the features you access, and the information needed to meet our operational and legal responsibilities.

Account and contact details

This may include your name, date of birth, username, password, contact details, account preferences and information you provide when registering or updating your account. We may also keep records of messages, requests and other communications you send to customer support.

Verification information

To confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include identity documents, information about your residential details, and other material reasonably required for verification, security or anti-fraud checks. Please provide information that is accurate, current and complete, and only submit documents through approved website or support channels.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances and other transactions. Payment details may be processed by payment providers, and we may receive information needed to confirm a transaction, prevent misuse, reconcile records and respond to payment-related enquiries. We do not need to retain every payment detail for the same period, and some payment information may be handled directly by the relevant provider.

Device, usage and cookie data

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, device type, operating system, approximate location, pages viewed, session information, referring website and interaction history. We may also receive information from cookies, pixels or similar technologies. This information helps us keep the website working, understand general usage, support security and improve the user experience.

We use personal information for purposes connected with providing and managing the services. The main purposes may include the following:

• Creating, maintaining and administering your account.
• Processing account requests, payments, withdrawals and other transactions.
• Confirming your identity, age, account ownership and eligibility to use the services.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks where appropriate.
• Providing customer support, investigating questions and keeping records of communications.
• Operating, maintaining, testing and improving the website, systems and services.
• Detecting, preventing and investigating fraud, unauthorised access, abuse, technical issues and other unlawful or harmful activity.
• Sending service messages, including account, security, transaction and operational updates.
• Sending marketing communications where permitted and where you have provided any consent that is required.
• Meeting legal, regulatory, tax, accounting, court, law enforcement and other official requirements that apply to the services.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

We may use information for more than one purpose. For example, transaction data may be needed both to complete a requested payment and to maintain records, identify unusual activity and meet legal obligations. Where reasonably possible, we seek to use information that is relevant to the purpose for which it is collected.

Marketing choices

You may receive information about services, features or offers where this is permitted and appropriate. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message, changing an available account preference, or contacting support@roocasinos-aud.com. Withdrawing marketing consent does not stop essential service messages, such as security notices, transaction updates or information about your account.

We may share personal information where this is reasonably necessary to operate the services, complete a request, protect users or meet an obligation. Depending on the circumstances, recipients may include payment and verification providers, technology and hosting providers, customer support providers, professional advisers, fraud prevention services, auditors, insurers, and relevant authorities or law enforcement bodies. Service providers are expected to handle information for appropriate purposes and in accordance with their role and applicable requirements.

Information may be accessed or processed in Australia or another country where a service provider or technical system operates. If information is handled outside Australia, we take reasonable steps to use arrangements intended to protect it and support appropriate handling. The privacy protections in another country may not be identical to those in Australia.

We use reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should protect your password, use a private device where possible, and contact support promptly if you suspect unauthorised access to your account.

If we become aware of a privacy or security incident that may affect personal information, we will assess and respond to it in accordance with applicable requirements. This may include taking steps to contain the incident, investigate what happened, improve security and provide notifications where required.

Roo Casino may use cookies and similar technologies to remember settings, maintain sessions, support account functions, help secure the website, understand traffic and improve content or performance. Some cookies are necessary for core website functions, while others may support analytics, preferences or communications.

You can manage or delete cookies through your browser settings. You may also be able to block certain cookies or receive a notice before they are stored. If you disable necessary cookies, some parts of the website may not work correctly, and account or session functions may be affected. Browser controls do not always remove information that has already been collected, so you may need to contact support if you have a specific request.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent where processing is based on consent. You may also ask questions about how your information is used or raise a privacy concern.

How to make a privacy request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@roocasinos-aud.com. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information or making changes. This helps protect personal information from unauthorised requests.

We will consider and respond to privacy requests within a reasonable period and in line with applicable requirements. In some situations, we may not be able to provide, correct or delete all requested information. For example, we may need to protect another person’s information, preserve evidence, investigate suspected fraud, maintain security, or comply with a legal or official requirement. If a request cannot be completed in full, we will explain the position where it is appropriate and lawful to do so.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When an account is closed, some account, identity, transaction, payment, security and communication records must still be kept for a period required by law. This means closing an account or asking for deletion will not always result in immediate removal of every record. When information is no longer required, we take reasonable steps to securely delete it, anonymise it or otherwise dispose of it.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will be made available on the website and will apply from its stated or published date. We encourage players to review this page periodically so they understand how information may be handled. If you continue using the services after an update, that may indicate acceptance of the updated policy where permitted.